Our policy covers:
WHAT DATA DO WE COLLECT?
When you visit, complete a contact form or provide feedback on our websites www.spectro-oil.com or www.jet-care.com, or through direct contact with our sales teams, you may be asked to provide personal data about yourself including;
In particular the information we collect via our website is passed to the relevant department for processing and then deleted from our website content management system after 60 days.
Cookies are small amounts of information, which we may store on your computer, to allow us to monitor website traffic and to personalise the content of the site for you.
We use both first party and third party cookies as outlined below:
First party cookies – these cookies are owned by the same domain as the page you are visiting on our website.
Third party cookie are owned by a different domain to our website e.g. where we provide links to YouTube to view our videos located on YouTube.
The cookies we use to identify which pages are being viewed help us analyse data about web page traffic as well as assist with improving our website. Information may also be used for statistical purposes. After 60 days the information stored within our website management system is deleted.
We use the services of a specialist marketing company to help track the activity on our website. A piece of Java script tracking code tracks the activity and provide us with information on which companies have visited the website. This tool uses IP tracking for identifying visitors and not cookies. It does not, and cannot, provide information on WHO has visited the website. It provides information on WHAT company.
We also use the services of Google Analytics who use Java script tracking code to track activity on our website.
Social Media Widgets
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
PROCESSING AND USING YOUR DATA
There are two lawful bases that we use for processing your data under the General Data Protection Regulation (GDPR).
The information you provide will be shared between Palace International Ltd, Spectro Oil AG and Jet-Care International Inc and used for the purpose of:
As part of the analysis services we provide we make available to you an online portal called webECHO. This allows you to view the data that we store about you which enables us to perform our analysis services on your equipment. You may also request changes and deactivate operators, equipment information or reporting contacts. The site is available via https://webecho.spectro-oil.com or https://webecho.jet-care.com
We may use your information to let you know about other products and services we offer or to contact you for your views on our services. Under GDPR we use the lawful basis of ‘legitimate interests’ to implement these campaigns.
We understand our responsibility to protect the individual’s interests
We may also use this information in order to:
Any email marketing messages are sent using an email marketing service provider. We will always provide you with an easy method to unsubscribe from receiving these emails or you can contact us at firstname.lastname@example.org
Occasionally we will use Outlook Mail Merge to update our customers with information about our products or services, e.g. updated pricing.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
You have the right to request the erasure of your personal data or restriction of processing or to object to processing as well as the right to data portability.
You may request to be removed from our e-mail list by following the “unsubscribe” instructions on emails or by sending an email to us at email@example.com
You have the right to request a copy of the information that we hold about you. If you wish to do so please email us at firstname.lastname@example.org
You may ask us to correct information which you think is inaccurate. To correct your personal information please email us at at: email@example.com or firstname.lastname@example.org
You have the right to lodge a complaint about our processing of your personal information with the ICO (Information Commissioner’s Office).
SECURITY AND DATA RETENTION
We are committed to ensure that your information is secure. We therefore employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. This includes information collected from our website as well as data you send to us via email. We will retain your information for a reasonable period, to comply with our accreditation, or as long as the law requires.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
When providing us with your details, you are giving consent to use your information by Palace International Ltd. trading as Spectro and Jet-Care, Spectro Oil AG and Jet-Care International Inc. and other companies in our group who may contact you by e-mail. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
HOW TO CONTACT US
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the Financial Controller – Director (Data Controller) at: email@example.com or firstname.lastname@example.org
‘Spectro’ and ‘Jet-Care’ are trading names of Palace International Ltd and are used under license by Jet-Care International Inc. and Spectro Oil AG. © Copyright Palace International Ltd. 2023.